Services Notified under the Goa (Right of Citizens to Time-bound Delivery of Public Services) Act, 2013 (Goa Act 19 of 2013)
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Department of Craftsmen Training
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Sr. No.
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Name of the Service
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Designated Officer
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Time Schedule
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Appellate Officer
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1
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Refund of caution money
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Principal
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Seven days
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Director of Craftsmen Training.
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2
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Issue of bonafide certificate to outgoing trainees after completion of training
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Principal
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Seven days
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Director of Craftsmen Training.
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3
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Return of all original certificates submitted by the trainees at the time of availing admissions
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Principal
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Fifteen days from the date of admission
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Director of Craftsmen Training.
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4
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Issue of identity cards for the trainees
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Principal
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Forty Five days from the date of admission
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Director of Craftsmen Training.
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5
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BPL Scholarships
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Forwarding application to the Directorate
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Principal
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Fifteen days
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Director of Craftsmen Training.
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Disposal of application
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Asstt. Director (Training)
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Fifteen days
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Director of Craftsmen Training.
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6
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Merit Scholarships
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Forwarding application to the Directorate
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Principal
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Fifteen days from the date of publication of merit list
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Director of Craftsmen Training.
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Forwarding application to Government
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Asstt. Director (Training)
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Fifteen days
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Director of Craftsmen Training.
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7
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Authentication of certificates
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Assistant Controller of Examination
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Seven days
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Director of Craftsmen Training
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8
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Valuation of examination answer papers
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Assistant Controller of Examination
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Forty five days
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Director of Craftsmen Training.
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9
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Verification of certificates
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Assistant Controller of Examination
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Fifteen days
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Director of Craftsmen Training.
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10
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Correction of Provisional National Trade certificates
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Assistant Controller of Examination
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Fifteen days
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Director of Craftsmen Training.
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Penalty and Compensation in case of Delay, Denial or Deficiency in Service
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Default
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Amount
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Person
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Failure in providing public Service
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Rs.50/- each day or Rs.2500/- whichever is less
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Designated Officer
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Delay in providing public Service
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Rs.50/- each day or Rs.2500/- whichever is less
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Designated Officer
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Deficiency in public service provided
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Rs.500/-
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Designated Officer
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Non-Compliance of Order
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Not less than Rs.1000/- maximum Rs.5000/-
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Designated Officer
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Failed to decide Appeal with in time limit
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Not less than Rs.1000/- maximum Rs.5000/-
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Appellate Authority
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Compensation maximum- 60% of Penalty imposed under Section 14
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