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Department of Power

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(State-Acts)

Sr. No.	Name of Acts	Name of rules
1	The Goa , Daman and Diu Electricity Duty Act, 1986(7 of 1986) (Amended up to 2012)	The Goa, Daman and Diu Electricity Duty Rules, 1987.
2	The Goa Prohibition of Further Payments and Recovery of Rebate Benefits)Act 2002 (8 of 2002)	Section 7 empower to the Government to make Rules. However rules not found.
3	The Goa Public Lighting Duty Act, 2021. (25 of 2021)	The Goa Public Lighting Duty Rules, 2021.

(Central Acts)

Sr. No.

Name of the Central Act in which Rules/ Notifications are framed/ issued

Name of the Rules

1 Energy Conservation Act, 2001( Act No.52 of 2001)

Section 57 empower to State Government to make rules

2 Electricity Act 2003 (Central Act 36 of 2003)

1. Standards of Performance Regulations, 2009;

2. Treatment of Other Businesses of Transmission Licensees and Distribution Licensees Regulations, 2009

3.State Advisory Committee Regulations, 2009

4. Terms and Conditions for Determination of Tariff) Regulations, 2009

5. Appointment of Consultants Regulations, 2009

6. Open Access in Transmission and Distribution Regulations, 2009

7. Electricity Trading Regulations, 2010.

8. State Grid Code Regulations, 2010.

9. Electricity Supply Code Regulations, 2010

10. Procurement of Renewable Energy Regulations, 2010

11. Connectivity and open Access in Intra-State Transmission and Distribution Regulations, 2017.

12. Electricity (Rights of Consumers) Rules, 2020.

Services Notified under the Goa (Right of Citizens to Time-bound Delivery of Public Services) Act, 2013 (Goa Act 19 of 2013)
Department of Power
Sr. No.	Name of the Service			Designated Officer	Time Schedule	Appellate Officer
1	Rectification of fuse blown out or MCB tripped			Junior Engineer of concerned Section	Within four working hours for Urban areas from receipt of complaint	Executive Engineer.
				Junior Engineer of concerned Section	Within eight working hours for Rural areas from receipt of complaint
2	Rectification of broken service line/service line snapped from the pole			Junior Engineer of concerned Section	Within six working hours for Urban areas from receipt of complaint	Executive Engineer.
				Junior Engineer of concerned Section	Within twelve working hours for Rural areas from receipt of complaint
3	Rectification of fault in distribution line/ system			Junior Engineer of concerned Section	1. Temporary supply to be restored within 4 working hours from alternate source, wherever feasible. 2. Rectification of fault and thereafter restoration of normal power supply within twelve working hours.	Executive Engineer.
4	Repair/ replacement of mistake of Distribution of transformer/burnt			Assistant Engineer of concerned Sub-Division	(1) Temporary restoration of supply through mobile transformer or another backup source within eight working hours, wherever feasible. (2) Normal power supply within twenty four working hours in urban areas, within forty eight working hours in rural areas.	Superintending Engineer.
5	Restoration of HT mains failed			Assistant Engineer of concerned Sub-Division	(1) Temporary restoration of power supply within four working hours, wherever feasible. (2) Rectification of fault within twelve working hours.	Superintending Engineer.
6	Rectification of supply problem in grid (33 KV or 66 KV) sub-station.			Assistant Engineer of concerned Sub-Division	(1) Restoration of supply from alternate source, within six working hours, wherever feasible. (2) Repair and restoration of supply within forty eight working hours.	Superintending Engineer.
7	Rectification of Power Transformer Failure			Assistant Engineer of concerned Sub-Division	Restoration of supply from alternate source within six working hours, wherever feasible	Superintending Engineer.
8	Rectification of voltage variation problem			Junior Engineer	Within four working hours	Executive Engineer.
9	Tapping of Transformer			Junior Engineer	Within three days	Executive Engineer.
10	Installation & Up-gradation of HT/ LT system			Executive Engineer	One hundred and eighty days	Superintending Engineer.
11	Rectification of complaint lodged for burnt meter			Junior Engineer of the concerned Section	Restore supply within six working hours and new meter shall be provided within three days from the receipt of complaint	Executive Engineer.
12	Change of consumer’s name due to change in ownership/occupancy for property			Assistant Engineer (Com) of concerned Sub- Division	Urban area-Sixty days Rural area-One hundred and twenty days	Superintending Engineer.
13	Transfer of consumer’s name to legal heir			Assistant Engineer (Com)	Fifteen days	Superintending Engineer.
14	Change of category			Assistant Engineer (Com) of concerned Sub- Division	Ten days	Superintending Engineer.
15	Shifting of meter/service line etc.			Assistant Engineer of concerned Sub-Division	Thirty days	Superintending Engineer.
16	Resolving of complaints on billing			Assistant Engineer (Com) of concerned Sub- Division	Fifteen days	Superintending Engineer.
17	Request for Reconnection L.T Consumer			Assistant Engineer (Com)	Within two days of payment of past dues and reconnection charges	Superintending Engineer.
18	Request for Reconnection H.T .Consumer			Assistant Engineer (Com)	Within two days of payment of past dues and reconnection charges	Superintending Engineer.
19	Providing up to date bill to Consumer on request			L.T .Consumer – Assistant Engineer (Com)	Seven days	Superintending Engineer.
20	Providing up to date bill to Consumer on request			H.T. Consumer – Executive Engineer of concerned Division	Seven days	Superintending Engineer.
Electricity Department
1	Temporary / Permanent Service Connection for Domestic, Commercial, Agriculture.			Assistant Engineer.	Fifteen days.	Superintending Engineer.
2	Temporary / Permanent Service Connection for Industries.	Submission of proposal for load approval.		Executive Engineer.	Ten days.	Superintending Engineer.
		Decision on Load approval.		Chief Electrical Engineer.	Ten days.	Secretary (Power).
		Approval of Estimates.		Executive Engineer. / Superintending Engineer / Chief Electrical Engineer.	Ten days.	Superintending Engineer.
		Releasing of connection after execution of work		Executive Engineer.	Ten days.	Superintending Engineer.
3	Meter Testing	Removing of Meter and sending to MRT laboratory.		Assistant Engineer.	Five days.	Superintending Engineer.
		Testing of the Meter		Assistant Engineer-MRT.	Five days.	Superintending Engineer.
		Re- installing a meter.		Assistant Engineer.	Five days.	Superintending Engineer.
4	Shifting of Electric poles.	Submission of the proposal to the Superintending Engineer for approval after inspection is done.		Executive Engineer.	Ten days.	Chief Electrical Engineer.
		Decision on the submitted proposal.		Superintending Engineer.	Five days.
		Conveying of intimation to deposit supervision charges.		Executive Engineer.	Three days.
			Submission of proposal to the Superintending Engineer for approval after inspection is done.	Executive Engineer.	Ten days.	Chief Electrical Engineer.
Penalty and Compensation in case of Delay, Denial or Deficiency in Service
Default				Amount		Person
Failure in providing public Service				Rs.50/- each day or Rs.2500/- whichever is less		Designated Officer
Delay in providing public Service				Rs.50/- each day or Rs.2500/- whichever is less		Designated Officer
Deficiency in public service provided				Rs.500/-		Designated Officer
Non-Compliance of Order				Not less than Rs.1000/- maximum Rs.5000/-		Designated Officer
Failed to decide Appeal with in time limit				Not less than Rs.1000/- maximum Rs.5000/-		Appellate Authority
Compensation maximum- 60% of Penalty imposed under Section 14

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Department of Power

(State-Acts)

Sr. No.

Name of Acts

Name of rules

1

The Goa , Daman and Diu Electricity Duty Act, 1986(7 of 1986) (Amended up to 2012)

The Goa, Daman and Diu Electricity Duty Rules, 1987.

2

The Goa Prohibition of Further Payments and Recovery of Rebate Benefits)Act 2002 (8 of 2002)

Section 7 empower to the Government to make Rules. However rules not found.

3

The Goa Public Lighting Duty Act, 2021.

The Goa Public Lighting Duty Rules, 2021.

(Central Acts)

Sr. No.

Name of the Central Act in which Rules/ Notifications are framed/ issued

Name of the Rules

1

Energy Conservation Act, 2001( Act No.52 of 2001)

Section 57 empower to State Government to make rules

2

Electricity Act 2003 (Central Act 36 of 2003)

1. Standards of Performance Regulations, 2009;

Services Notified under the Goa (Right of Citizens to Time-bound Delivery of Public Services) Act, 2013 (Goa Act 19 of 2013)

Department of Power

Sr. No.

Name of the Service

Designated Officer

Time Schedule

Appellate Officer

1

Rectification of fuse blown out or MCB tripped

Junior Engineer of concerned Section

Within four working hours for Urban areas from receipt of complaint

Executive Engineer.

Junior Engineer of concerned Section

Within eight working hours for Rural areas from receipt of complaint

2

Rectification of broken service line/service line snapped from the pole

Junior Engineer of concerned Section

Within six working hours for Urban areas from receipt of complaint

Executive Engineer.

Junior Engineer of concerned Section

Within twelve working hours for Rural areas from receipt of complaint

3

Rectification of fault in distribution line/ system

Junior Engineer of concerned Section

1. Temporary supply to be restored within 4 working hours from alternate source, wherever feasible. 2. Rectification of fault and thereafter restoration of normal power supply within twelve working hours.

Executive Engineer.

4

Repair/ replacement of mistake of Distribution of transformer/burnt

Assistant Engineer of concerned Sub-Division

(1) Temporary restoration of supply through mobile transformer or another backup source within eight working hours, wherever feasible.

(2) Normal power supply within twenty four working hours in urban areas, within forty eight working hours in rural areas.

Superintending Engineer.

5

Restoration of HT mains failed

Assistant Engineer of concerned Sub-Division

(1) Temporary restoration of power supply within four working hours, wherever feasible.

(2) Rectification of fault within twelve working hours.

Superintending Engineer.

6

Rectification of supply problem in grid (33 KV or 66 KV) sub-station.

Assistant Engineer of concerned Sub-Division

(1) Restoration of supply from alternate source, within six working hours, wherever feasible. (2) Repair and restoration of supply within forty eight working hours.

Superintending Engineer.

7

Rectification of Power Transformer Failure

Assistant Engineer of concerned Sub-Division

Restoration of supply from alternate source within six working hours, wherever feasible

Superintending Engineer.

8

Rectification of voltage variation problem

Junior Engineer

Within four working hours

Executive Engineer.

9

Tapping of Transformer

Junior Engineer